5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have an image in mind of exactly what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that most security guard businesses are capable of supplying the service that property supervisors want, but too often do not because of a lack of ongoing quality control procedures.
Security guard businesses are unlike any vendor a home manager usually hires. If you employ a painter, then you are able to see whether they do their jobs by looking at the walls. But when you employ a security guard company, how often can you determine if the guard organization is doing their job including running background checks and drug screenings, providing good training for your own guards, and efficiently monitoring and supervising your guards. In most instances they likely are, but it is crucial to employ a method of verification and quality control to ensure that problems associated with the lack of performing these jobs don’t start to happen.
In this article we will talk five (5) easy steps to improving your safety guard service and achieving what you imagine as your perfect retail security London.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they could start working as security guards. If your condition is one of these states, ensure your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the type of training that is being supplied by your security company and ask yourself does it seem decent.
It is also your security guard company performing background and drug screenings on all your guards until they send them to your own property? If they are, they should be supplying you with verifications. If not, why?
Another excellent method to screen if the guard is a fantastic fit for your house is to perform a short”interview” to get a feel for the guard and also to explain your expectations. This initial conversation can tell you a good deal about what to expect from this guard and it provides you a chance to request another guard if you feel it is necessary.
Assess Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every guard to the company itself, in many cases the shield’s orientation to his assigned land isn’t as complete. We call the orientation for the assigned land”Site Specific Training”. Find out what your site specific training resembles:
• Does it happen at your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security company double lender?
• How thoroughly are your article orders clarified?
Determine the answer to every one of the questions and be certain they fit with what you believe is adequate. You should even consider sitting in on your safety guard business’s orientation and your site specific training to get an understanding of what goes on preparing a guard to operate at your property.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to understand and better understand their duties. If the guards aren’t being supervised, they start to feel their job isn’t important and they start to find themselves as not as a region of the security group. When guards don’t feel like part of your group it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t demand onsite oversight, how can your security guard company remotely oversee its defenses? Outside of the Standard security company field supervisor spot checks, the 2 methods of remote oversight that prove most effective are:
If your guards must make rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they are on your property. These monitoring systems allow the security guard company to track the log and time the activity of these guards while they are making rounds to various areas on your property. Many Officer Tour Tracking Systems can generate reports which enable the safety guard company to quickly get an understanding of if the guard is making rounds. The property manager should also be given with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have found that having a method for guards to check in frequently with the safety guard company provides a method of making certain each guard is secure and alert. Using guards check-in frequently together with the safety guard company, at least each 30 minutes, guards believe their security is important and being awake and attentive is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are always good ways of finding out just what is occurring with your safety while you aren’t there. Through these inspections, be sure that you ask your safety guards questions about their duties and responsibilities to ensure they understand their jobs. In reality, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program. Bear in mind, when selecting a security consultant be sure the consultant isn’t actually a security guard company. If so, your audit is guaranteed to turn up problems with your existing security guard company.